Known Issues and Solutions
What is this page about?
The Known Issues & Solutions page is meant to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.
How do I report a bug?
If you encounter a bug in Stormgate, please let us know. Your reports help us improve the game for everyone. Right now the best methods to do that are:
- Steam:
- Head over to the Bugs and Technical Issues Discussion Forum or the Localization Bugs discussion forum if your bug is for localization, text, or Voice Over
- Search to see if anyone else has run into the issue that you are seeing
- If no post exists, create a new bug using the template pinned to the top of the forum section
- Discord:
- Head over to the Stormgate Feedback section on the Stormgate Official Discord
- Search the #bug-reports channel to see if your bug has been submitted
- If no post exists, create a new bug report by hitting the “New Post” button at the top of the #bug-reports channel
Issue Status Key
Issues have been marked with a status that best represents their current state:
| Examples Needed | This issue has been reported, but we need more information to continue our investigation. |
| Tracking | This issue is currently being investigated and worked on by our team. We do not need any further reports at this time. |
|
Coming Later in EA |
This includes issues or features that are planned for later in the roadmap for Early Access period. |
| Fixed | This issue has been fixed in a recent patch or update. If you continue to encounter this issue after the fix, please reach out to Customer Support |
This page was last updated on August 8, 2024
Audio
| Title | Status | Description |
| SFX Not Hooked up to Sound Volume Settings |
Tracking |
Several SFX are not hooked up to sound volume settings, or are otherwise too quiet/loud. Workaround: Play with your Sound Effects volume setting at 100% to reduce volume discrepancies. |
| Missing Celestial Announcer Voiceover | Tracking | Celestial announcer Voiceover is missing for some errors. |
| Missing SFX/VO on Various Units/Structures | Tracking | There are a small number of missing SFX/VO on various units/structures. |
| Voice-Over Lines Repeating | Tracking | An issue with voice over lines for units not randomizing, causing them to sound repetitive. Many units are only playing 2 of their VO lines from each type (move/attack/select/etc.). |
Campaign
| Title | Status | Description |
| Mid-Mission Load/Save | Coming Later in EA | Unfortunately there is not a way to Load/Save a campaign mission part way through. Auto checkpoints work, but only within the original game session |
| Offline Play | Coming Later in EA | We aspire to support offline play for solo campaigns, but it is not supported at this time. |
| [Tutorial] Blockade Only Selectable Hero | Fixed Build 0.0.1 | Blockade is the only selectable hero Workaround: Change your difficulty selection to something other than Tutorial to select heroes other than Blockade. |
| [Mission1] Random Rooster Noises | Fixed Build 0.0.1 | In Mission 1, you may hear random rooster noises several times during the mission. |
| [Mission 1] Amara Stuck on Trees | Fixed Build 0.0.1 | In Mission 1, Amara can get stuck in the tree cluster to the right of the ransacked village, causing a softlock. |
| [Mission 3] Outro Cutscene Low Performance | Tracking | Outro cutscene in Mission 3 has lower then expected performance. |
| [Mission 4] Stuck on Cliff | Tracking | Large groups of enemies can become stuck on a cliff edge in Mission 4. |
| [Mission 5] A Hero can sometimes spawn on a wall edge | Tracking | Workaround: Use the Hero’s ability to escape |
| Audio Cut Out During Interludes | Tracking | Audio can sometimes cut out entirely during an interlude movie. Workaround: Watch the Interlude via the Campaign menu. |
| Stuck in Cut Scene after it Ends | Tracking | Sometimes the game will not automatically progress out of a cinematic. Workaround: Press ‘Skip’ when the cinematic ends. |
| Interlude Movies Ignore Sound Settings | Tracking | Interlude movies ignore sound settings. |
| Interludes Not Centered on Ultra Wide Monitors | Tracking | Interlude movies are not centered on ultra-widescreen monitors. |
| Tips Appear in Cutscenes | Tracking | Tips and items sometimes appear during cutscenes. |
| Transmissions Skip or Remain on Screen Too Long | Tracking | Transmissions can sometimes be skipped or remain on screen longer than they should in certain scenarios. Workaround: Avoid pushing forward quickly while dialogue plays out. |
| Tips and Lore Text Sometimes Overlaps | Tracking | Tutorial tips and lore pickup text can sometimes overlap. Workaround: Avoid picking up multiple tips/lore extremely quickly. |
Co-Op
| Title | Status | Description |
| Weekly Challenges and Mutators |
Coming Later in EA |
While there are currently no weekly challenges or mutators currently, we will have them later in Early Access! |
| ‘Waiting for Results’ Loop at End of Match | Tracking | Players occasionally encounter a never-resolving 'Waiting for Results' score screen after a co-op match. Workaround: Exit out of the Waiting for Results screen and carry on, the XP has been applied to your hero as normal. |
| Lag and Delay in Co-op | Tracking | In late-game co-op missions on higher difficulties the game can sometimes become unresponsive and heavily delayed. This is more notable on lower spec machines. Workaround: Use the 'No Rollback' launch option when starting the game and play on lower difficulty game settings. |
| Unexpected 'Defeat' on Abyssal Gates and Ritual Woods | Tracking | Sometimes a team may encounter an unexpected 'Defeat' while not hitting any defeat conditions in a game on these maps. |
Cosmetics
| Title | Status | Description |
| Cosmetics in Campaign and Custom Games |
Coming Later in EA |
Currently cosmetics (Army Accents, Fog of War Shaders, and Pets) only work in multiplayer vs and co-op modes. We do plan to add cosmetic use in other game modes in the future. |
Custom Games
| Title | Status | Description |
| [2v2] Player 3 and 4 Have the Same Team Color |
Tracking |
Player 3 and 4 have the same team color in a 2v2 match. |
| [2v2] Missing Player Names from Load Screen | Tracking | 2v2 match load screen does not show all player names. |
Gameplay
| Title | Status | Description |
| Match Start Countdown | Coming Later in EA |
You’ll notice that there is currently no countdown at the beginning of your match. This is a feature we will be working on adding in Early Access. |
| Achievements | Coming Later in EA | Achievements are on the roadmap to complete, but will not be available at the launch of Early Access. |
Heroes & Units
| Title | Status | Description |
| Tier 3 Units |
Coming Later in EA |
Some Tier 3 units will be available at the launch of Early Access, while others should be added afterwards, while still within Early Access. |
| Bombers Fail to Return to Helicarrier | Fixed Build 0.0.1 |
Bombers can often fail to return to the Helicarrier when launched at the edges of the map. Workaround: Avoid using Bombing Run near map edges. |
| Nanoswarm Cast on Non-Mechanical Units | Tracking | Autocast and enemy AI Medtechs cast Nanoswarm on my non-mechanical units. Workaround: Disable autocast via right-clicking the ability. |
| Blockade Fails to Apply Invulnerability | Tracking | Blockade's Last Stand ability sometimes fails to apply invulnerability. |
| Units Drops in Unpathable Areas | Tracking | Units can be dropped/deployed in unpathable areas in the corners of some maps. |
| Infiltrate Vision Infiltrates for Longer than it Should | Tracking | Infiltrate vision is granted for considerably longer than the ability duration. |
| Weavers Can’t Walk Over Other Units | Tracking | Weavers can’t walk over other units. |
| Warz Flayed Dragon Quick Macro Key Non-Functional | Fixed Build 0.0.1 |
Warz Flayed Dragon quick macro key is non-functional. Workaround: Build the unit directly from the Elder Shrine. |
| Amara’s Death Spiral Broken When Upgraded | Tracking | Amara's co-op Death Spiral tooltip is broken when upgraded. |
| Imps Can’t be Trained when Grouped with Elder Shrine | Tracking | Imps cannot be trained from a Shrine/Greater Shrine while grouped with a sub-selected morphing Elder Shrine. |
| Build Menu Closes when Imp Starts Construction | Tracking | The build menu closes when an Imp starts construction while group selected with other Imps. Workaround: Use quick macro building. |
| Therium Purifier Upgrade can be Queued Multiple Times | Tracking | Celestials Sovereigns Fury Upgrade on Therium Purifier can be queued multiple times in some cases. Workaround: Queue it one time only. |
| Seeker’s Detection Ward Causes Unexpected Error | Tracking | Unexpected error appears when attempting to use the Seeker's Detection Ward ability with 0 charges. |
| Summon Flayed Dragon Missing Animus Cost | Tracking | Summon Flayed Dragon doesn't show animus cost in quick macro. |
| Sentry Post Disables Single-Click Control | Tracking | Selecting a Sentry Post while it is transforming sometimes disables single-click control until drag selecting. Workaround: Drag-select anywhere on screen. |
| Warz Receives “No Weapon Debuff” | Tracking |
Reap the Harvest gives Warz an incorrect "no weapon debuff" |
Localization
| Title | Status | Description |
| Spanish LATAM showing Spanish Spain translations | Fixed Build 0.0.1 | Currently seeing some issues where Spanish LATAM is showing some Spanish Spain translation within it. |
| Broken Loc Strings in Turkish | Fixed Build 0.0.1 | Please note that we are still in the process of translating Stormgate into Turkish. If you choose to play Stormgate in Turkish, you will see a fair amount of English, broken, or missing text. Most of these localization errors are known issues and will be fixed in a future update. Thank you for your patience and understanding. |
Matchmaking
| Title | Status | Description |
| Canceling Queue Can Sometimes Result in a Loss |
Tracking |
Cancelling a Versus 1v1 matchmaking queue just before match is found can result in a loss. |
| Unable to Exit Matchmaking Queue | Tracking |
Users can be unable to exit a matchmaking queue in some cases. Workaround: Restart your game. |
Multiplayer
| Title | Status | Description |
| Unranked Play |
Coming Later in EA |
Currently there is no option to play an unranked multiplayer match. |
| Reconnect, Pause, and Rejoin features for Live Games | Coming Later in EA |
We understand the importance of reconnect, pause, and rejoin features for games, and strive to implement these later during Early Access. |
Performance / Stability
| Title | Status | Description |
| Trouble Starting Games After a Disconnect |
Tracking |
Players who disconnect and then reconnect without restarting their game may have issues starting games or joining queues. Workaround: Restart your game after disconnecting. Workaround: Restart your game after disconnecting. |
| Issue Playing Videos or Loading Maps on Lower Spec Machines | Tracking | Lower spec machines may have issues playing videos or loading maps while on high graphics settings. Workaround: Set your Visual Quality to Low in Options, and your antialiasing setting to FXAA or Off — Also use the default launch option when launching the game via Steam. |
| Issue with Changing Graphics Setting Mid Match | Tracking | Lower spec machines may have performance issues when changing graphics settings mid-match. Workaround: Restart your game after changing graphics settings. |
| Issue with Performance in Games with Lots of Units | Tracking | Lower spec machines may have performance issues in very long games with lots of units. Workaround: Use the 'No Rollback' launch option when starting the game and play on lower difficulty game settings. |
| Performance Issue when Deploying Large Groups of Units | Tracking | Morphing/Deploying large groups of units may cause minor temporary performance issues. |
| Performance Issues with Splitting Brutes | Tracking | Splitting many Brutes simultaneously causes minor temporary performance issues. |
| Performance Issue when Using Warz Devour Souls | Tracking | Warz Devour Souls causes minor temporary performance issues when used around many units. |
Pricing and Purchases
| Title | Status | Description |
| In Game Store Currency Not Matching Location | Tracking |
The In-Game Store prices will display in USD (i.e. $9.99) instead of your local currency. When you go to purchase the item, the Steam popup for payment will display in your local currency, looking different then what you saw in the store. Regions impacted:
|
| In Game Price Listed Does Not Match Steam Price | Tracking |
The In Game store prices for various locations are currently a direct translation and not accurate for localized pricing. While the DLC on the Steam store page reflect regionalized prices, the price of individual items within those DLC packs in the in-game store is a direct USD<>Local Currency translation. This means that the sum of individual items on the store is going to be much higher than the bundled Early Access Pack DLC on the Steam store. We currently do not have a fix for this at Early Access until we implement the Steam microtransaction system at a later date post Early Access launch. Players will be incentivized to purchase the Early Access DLC bundles instead of buying items individually in the in-game store. Regions impacted:
|
Replays / Observer
| Title | Status | Description |
| Visual Discrepancies when Rewinding Replays |
Tracking |
Rewinding in a replay may cause severe visual discrepancies. |
| Excess Area Appears around JaggedMaw’s Minimap | Tracking | JaggedMaw's minimap appears with a large excess area around it when viewed in replays/observer mode. |
| Replays Start with Camera Zoomed In | Tracking | Camera will begin zoomed in at the middle of the map when loading a replay or as an observer. |
| Chat Doesn’t Appear in Replays | Tracking | Chat does not appear in replays. |
| Heroes Appear as Level 1 Blockade During Replays | Tracking | Co-op heroes appear as a Level 1 Blockade called "Commander" on the loading screen when watching a replay. |
| Neutral Structures or Creeps Show Incorrect Information | Tracking | Spectators/Observers/Replays may not see valid information when selecting Neutral structures or creeps. |
Social Features
| Title | Status | Description |
| Custom lobby and party chat |
Coming Later in EA |
Currently the only in game chat feature is within a match, but we do plan on adding custom lobbies and party chat later during Early Access. |
| Players Can Become Stuck when Becoming a Party | Tracking | Players can become stuck joining/creating/matching into games when becoming a party. Workaround: Ensure all players are in the main menu when creating a party. |
| Sending/Receiving Multiple Invites can Cause Issues | Tracking | Users can receive and accept multiple party invites to the same party which can cause several issues. Workaround: Only send/accept 1 party invite to each player. |
| Join Game Only Works After Game Invite | Tracking | Join game option via Steam Friends only becomes available after a Friend sends a game invite. |
| Friends Appear in List Multiple Times | Tracking | Users can appear on the Steam friends list "Playing Stormgate" multiple times. |
UI / UX
| Title | Status | Description |
| Surprise Score Screen |
Tracking |
Score screen can appear unexpectedly when logging out and back in. |
| Button Text Incorrect | Tracking | Interlude: Hidden, Sands of Time, and Champion have WATCH Prisoner as their button text. |
| Main Screen Video Freezes or Turns White | Tracking | Main screen background video can rarely turn white or freeze. |
| ‘Alt’ Key Becomes Stuck when Minimizing on Load Screen | Tracking | The 'Alt' key can become stuck after minimizing during a loading screen preventing chat/pings in gameplay. Workaround: Press Alt after bringing the game back into focus. |
| Veterancy Icons Not Visible without Status Bar | Tracking | Veterancy icons are not visible unless a status bar (health, energy, cargo) is also visible. Workaround: Use the 'Always' Health bar setting. |
| Transmission Stuck on Screen After Quitting/Finishing Tutorial | Tracking | A transmission can become stuck on the screen for a while after quitting out or finishing the tutorial. |
| Tooltips Don’t Reflect Teamwide Passive Abilities | Tracking | Many modifications to stats and teamwide passive abilities aren't reflected in tooltips. |
| Placeholder Armor/Attack Icons | Tracking | A few units appear with temporary placeholder armor/attack icons. |
| Missing Tooltip Fields | Tracking | Several tooltip fields are missing icons. |
Visuals
| Title | Status | Description |
| Graphical Issues when Using DX12 |
Tracking |
DX12 may cause unexpected graphical issues in some cases. Workaround: Use the default launch option when starting the game in Steam to use DX11. |
| Units Sink into Water Areas on Jagged Maw Map | Tracking | Units fly very low and sink into water areas at map edges on Jagged Maw. |
| Shrines Appear with Incorrect Animations | Tracking | Greater and Elder shrine constructions appear with incorrect animations. |
| Sensor Drone Drone Temporary Model | Tracking | Sensor Drone has a temporary model that's also a very good boy. |
| Stealthed Enemy Units are not Visually Distinct | Tracking | Stealthed enemy units which are hologrammed due to nearby units are not visually distinct to those revealed by a detector. |
| Hellforge Chains Animate Incorrectly | Tracking | Hellforge chains appear to animate incorrectly when constructed. |