Known Issues and Solutions
What is this page about?
The Known Issues & Solutions page is meant to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.
How do I report a bug?
If you encounter a bug in Stormgate, please let us know. Your reports help us improve the game for everyone. Right now the best methods to do that are:
- Steam:
- Head over to the Bugs and Technical Issues Discussion Forum or the Localization Bugs discussion forum if your bug is for localization, text, or Voice Over
- Search to see if anyone else has run into the issue that you are seeing
- If no post exists, create a new bug using the template pinned to the top of the forum section
- Discord:
- Head over to the Stormgate Feedback section on the Stormgate Official Discord
- Search the #bug-reports channel to see if your bug has been submitted
- If no post exists, create a new bug report by hitting the “New Post” button at the top of the #bug-reports channel
Issue Status Key
Issues have been marked with a status that best represents their current state:
| Examples Needed | This issue has been reported, but we need more information to continue our investigation. |
| Tracking | This issue is currently being investigated and worked on by our team. We do not need any further reports at this time. |
|
Coming Later in EA |
This includes issues or features that are planned for later in the roadmap for Early Access period. |
| Fixed | This issue has been fixed in a recent patch or update. If you continue to encounter this issue after the fix, please reach out to Customer Support |
This page was last updated on December 17, 2024
Audio
| Title | Status | Description |
| SFX Not Hooked up to Sound Volume Settings |
Fixed in 0.3 |
Several SFX are not hooked up to sound volume settings, or are otherwise too quiet/loud. Workaround: Play with your Sound Effects volume setting at 100% to reduce volume discrepancies. |
| Hoplites Stop Music From Playing | Fixed in 0.3 | Moving groups of Hoplites can stop music and other audio from playing. |
| Ability Sounds | Tracking | Several units abilities/morphing sounds gets louder when multiple are selected. |
Campaign
| Title | Status | Description |
| Audio Cut Out During Interludes | Tracking | Audio can sometimes cut out entirely during an interlude movie. Workaround: Watch the Interlude via the Campaign menu. |
| Interludes Not Centered on Ultra Wide Monitors | Tracking | Interlude movies are not centered on ultra-widescreen monitors. |
| Skipping Intro Cutscene Soft Lock | Tracking | A soft lock can occur when immediately skipping an intro cutscene after loading into campaign mission. |
Co-Op
| Title | Status | Description |
| Unexpected 'Defeat' on Abyssal Gates and Ritual Woods | Tracking | Sometimes a team may encounter an unexpected 'Defeat' while not hitting any defeat conditions in a game on these maps. |
| Ryker Pack Mentality | Tracking | Ryker 'Pack Mentality' research does not function |
| Maloc Buddy Bot | Tracking | Maloc's Buddy bot will not build unit producing structures. |
Gameplay
| Title | Status | Description |
| Game Freeze on Defeat Screen | Fixed in 0.3 | Game will occasionally freeze on the defeat screen when leaving a match in any mode. |
| Luminite in Fog of War | Tracking | Luminite mines are selectable via the fog of war. |
Heroes & Units
| Title | Status | Description |
| Summon Flayed Dragon Missing Animus Cost | Tracking | Summon Flayed Dragon doesn't show animus cost in quick macro. |
| Sentry Post Disables Single-Click Control | Fixed in 0.3 |
Selecting a Sentry Post while it is transforming sometimes disables single-click control until drag selecting. Workaround: Drag-select anywhere on screen. |
| Kastiel - Power Surge on Arkhos Arcship Not Faster | Fixed in 0.3 | When Power Surge on Arkhos Arcship is used, the energy regen rate is currently not increasing as it should. |
Matchmaking
| Title | Status | Description |
| Canceling Queue Can Sometimes Result in a Loss |
Tracking |
Cancelling a Versus 1v1 matchmaking queue just before match is found can result in a loss. |
| Unable to Exit Matchmaking Queue | Fixed in 0.3 |
Users can be unable to exit a matchmaking queue in some cases. Workaround: Restart your game. |
Performance / Stability
| Title | Status | Description |
| Issue Playing Videos or Loading Maps on Lower Spec Machines | Tracking | Lower spec machines may have issues playing videos or loading maps while on high graphics settings. Workaround: Set your Visual Quality to Low in Options, and your antialiasing setting to FXAA or Off — Also use the DX11 option when launching the game via Steam. |
| Issue with Changing Graphics Setting Mid Match | Tracking | Lower spec machines may have performance issues when changing graphics settings mid-match. Workaround: Restart your game after changing graphics settings. |
| Performance Issue when Deploying Large Groups of Units | Tracking | Morphing/Deploying large groups of units may cause minor temporary performance issues. |
| Performance Issue when Using Warz Devour Souls | Tracking | Warz Devour Souls causes minor temporary performance issues when used around many units. |
| European Keyboard Layout Crashes When Rebinding Keys | Fixed in 0.3 | When rebinding keys using a European keyboard layout it will sometimes cause a game crash. |
| Crash When Skipping Around Replays | Tracking | Skipping around in replays may cause a crash. |
| Crash when Screen Percentage under 100% | Tracking | Low-spec machines will almost always crash when setting the Screen Percentage less than 100%. Extremely low spec machines may crash at boot. |
Pricing and Purchases
| Title | Status | Description |
| In Game Store Currency Not Matching Location | Tracking |
The In-Game Store prices will display in USD (i.e. $9.99) instead of your local currency. When you go to purchase the item, the Steam popup for payment will display in your local currency, looking different then what you saw in the store. Regions impacted:
|
| In Game Price Listed Does Not Match Steam Price | Tracking |
The In Game store prices for various locations are currently a direct translation and not accurate for localized pricing. While the DLC on the Steam store page reflect regionalized prices, the price of individual items within those DLC packs in the in-game store is a direct USD<>Local Currency translation. This means that the sum of individual items on the store is going to be much higher than the bundled Early Access Pack DLC on the Steam store. We currently do not have a fix for this at Early Access until we implement the Steam microtransaction system at a later date post Early Access launch. Players will be incentivized to purchase the Early Access DLC bundles instead of buying items individually in the in-game store. Regions impacted:
|
Replays / Observer
| Title | Status | Description |
| Visual Discrepancies when Rewinding Replays |
Tracking |
Rewinding in a replay may cause severe visual discrepancies. |
| Heroes Appear as Level 1 Blockade During Replays | Tracking | Co-op heroes appear as a Level 1 Blockade called "Commander" on the loading screen when watching a replay. |
| Neutral Structures or Creeps Show Incorrect Information | Tracking | Spectators/Observers/Replays may not see valid information when selecting Neutral structures or creeps. |
Social Features
| Title | Status | Description |
| Players Can Become Stuck when Becoming a Party | Fixed in 0.3 |
Players can become stuck joining/creating/matching into games when becoming a party. Workaround: Ensure all players are in the main menu when creating a party. |
| Join Game Only Works After Game Invite | Fixed in 0.3 | Join game option via Steam Friends only becomes available after a Friend sends a game invite. |
UI / UX
| Title | Status | Description |
| ‘Alt’ Key Becomes Stuck when Minimizing on Load Screen | Fixed in 0.3 | The 'Alt' key can become stuck after minimizing during a loading screen preventing chat/pings in gameplay. Workaround: Press Alt after bringing the game back into focus. |
| Tooltips Don’t Reflect Teamwide Passive Abilities | Fixed in 0.3 |
Many modifications to stats and teamwide passive abilities aren't reflected in tooltips. |
| Weekly Mutator Challenge Does Not Display a Title | Tracking | On the main title screen, the first mutator listed under Weekly Mutator Challenge does not always display a title when you hover over it with your mouse. |
| "Score screen 'creep resource bounty' stat does not track properly." | Tracking | Post-game stats screen "creep resource bounty" stat does not correctly track creep resource bounty from creep killing. |
| Hotkey Modifiers | Tracking | Commands tied to keybinds with modifiers (alt, shift) do not suppress commands tied to the same key without modifiers |
| Hotkeys Get Stuck in Bad State | Tracking |
Sometimes hotkeys may get stuck in a non-functioning state after performing specific setting actions (ex: setting hotkeys with modifier keys.) Reset Hotkeys does not currently fix this. 2. Accept Changes, Exit Game, Close the game entirely. |
Visuals
| Title | Status | Description |
| Graphical Issues when Using DX12 |
Tracking |
DX12 may cause unexpected graphical issues in some cases. Workaround: Use the default launch option when starting the game in Steam to use DX11. |
| Shrines Appear with Incorrect Animations | Tracking | Greater and Elder shrine constructions appear with incorrect animations. |
| Hellforge Chains Animate Incorrectly | Tracking | Hellforge chains appear to animate incorrectly when constructed. |
| Therium Mining VFX | Tracking | Prism Therium mining VFX will seek to center of the map. |
| Infested Crater Foliage | Tracking | Foliage shadows constantly flicker on Infested Crater. |
| Seraphim Team Color | Tracking | Seraphim appears with incorrect team colors. |