Crashing

• If your game has crashed and you see the Unreal Crash Reporting pop up, please leave a comment describing what preceded the crash, and send the report. We use these crash reports to improve the game, so they are very helpful!
• If your game is crashing multiple times, consider the following troubleshooting steps:
  • Fully exit and restart both Stormgate and Steam
  • Confirm that your video card drivers are up to date
  • Check that your Windows version is up to date
  • Reboot your machine
  • Verify integrity of game files within Steam
  • Uninstall and reinstall Stormgate
  • Verify your hardware meets our minimum required specifications
  • Try using the default "Recommended" launch option when launching the game in Steam.

Freezing

If your game freezes or locks up, please wait at least 2 minutes before taking action.

• If the game resumes normally, please submit a bug report and describe what preceded the freeze.
• If the game crashes and provides a crash reporter, please submit the crash reporter and follow the steps above.
• If the game remains frozen, force close the application. If it is freezing repeatedly, try the following troubleshooting steps:
  • Fully exit and restart both Stormgate and Steam
  • Confirm that your video card drivers are up to date
  • Check that your Windows version is up to date
  • Reboot your machine
  • Verify integrity of game files within Steam
  • Uninstall and reinstall Stormgate
  • Verify your hardware meets our minimum required specifications
  • Try using the default "Recommended" launch option when launching the game in Steam.
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If these solutions don’t help, please tell us more through a bug report.