Connectivity problems can be the result of a wide variety of issues, here are a few troubleshooting steps you can take.

Stuck on "Checking Pings": This is usually caused by something in your network blocking the game from running such as a firewall. The connectivity solutions listed in this article may help you get unstuck. 

Verify the game is not undergoing maintenance.

• • Maintenance windows are most often Tuesday mornings (Pacific time), during this time you may see errors like “NoPermission” or “PlatformUnavailable”
  • Maintenance is usually communicated ahead of time on the official Stormgate social channels

Verify Steam is not undergoing maintenance.

• • Steam’s maintenance windows are usually Tuesday afternoons (Pacific time), during this time you may see errors like “PlatformUnavailable”
  • You can usually check the status of Steam’s services here: Steam Down Detector

Verify your ISP is not undergoing maintenance or otherwise down.

• • Check with your internet service provider if there is an internet outage in your area

Verify your internet connection is not degraded or slow.

• • You can check this by running any internet speed test service
  • If your internet connection is spotty, consider connecting your device to ethernet rather than Wi-Fi

Verify a connection to Steam or Stormgate services is not being interrupted by a firewall.

• • Universities, and offices often have firewalls that prevent certain forms of traffic and this could impact your ability to play

Check if the Frost Giant team has acknowledged an unexpected issue.

• • Unexpected issues are usually reported in the Stormgate Official Discord, along with updates towards a resolution

Check if you have any background downloads in progress that might be interrupting your connection.

• • Disable other internet connected services running in the background

Check your server ping: 

• • Head over to the Hathora server map on the device you are playing from and check your server ping: https://hathora.dev/stormgate 

Try Rollback Launch Option:

• • Try using the "Rollback Disabled (Low Spec PCs)" launch option when launching the game in Steam.

Lastly, report your issue to the Frost Giant team, and try again later.